SoftwareGlimpse

BMC Helix ITSM vs PagerDuty

Compare BMC Helix ITSM and PagerDuty on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• Remedy-lineage estates moving to Helix ITSM
• Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
• ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

BMC Helix ITSM is better for

✓ Security & admin

PagerDuty is better for

✓ Starting pricing
✓ Free plan

Tie

• Integrations

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging

See detailed comparison ↓

PagerDuty

8/10

On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.

Best for

• SRE/IT teams that need on-call schedules and paging
• Orgs already sending alerts from Datadog/CloudWatch
• Incident commanders who want a dedicated ops cloud

Starting from $21.00/user/mo

Free plan available

Visit PagerDuty

Comparison scorecard

Criterion-by-criterion results for BMC Helix ITSM and PagerDuty. Numeric bars appear only when both products have approved scores.

Starting pricing
Published floor price and what that floor actually includes.
PagerDuty
PagerDuty publishes a lower researched starting floor ($21/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
BMC Helix ITSMWeaker
PagerDutyStronger
Free plan
Whether a usable free plan is published, and what it gates.
PagerDuty
BMC Helix ITSM does not research a free plan; PagerDuty researches a free plan.
BMC Helix ITSMWeaker
PagerDutyStronger
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Depends
Check seat, agent, or licence minimums for BMC Helix ITSM and PagerDuty on current vendor packaging.
BMC Helix ITSMDepends
PagerDutyDepends
Integrations
Important third-party integrations.
Tie
BMC Helix ITSM and PagerDuty are close on integrations (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSM9/10
PagerDuty9/10
Security & admin
Admin controls, access, compliance posture, and security packaging.
BMC Helix ITSM
BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSMStronger
PagerDutyWeaker

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