BMC Helix ITSM vs PagerDuty
Compare BMC Helix ITSM and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Security & admin
PagerDuty is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
BMC Helix ITSM vs PagerDuty pricing
BMC Helix ITSM researched starting price from $115/mo. PagerDuty researched starting price from $21/mo; a free plan is researched. Affiliate economics excluded.
BMC Helix ITSM
From $115.00/user/mo
PagerDuty
From $21.00/user/mo
BMC Helix ITSM
Starting from $115.00/user/mo
No free trial evidenced
- BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
- Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.
PagerDuty
Starting from $21.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 5 responders — basic alerting and one escalation policy.
- max users: 5
- ProfessionalPopular$21.00/user/mo
- $21/responder/mo annual ($25 monthly) — schedules, policies, integrations.
- Business$41.00/user/mo
- $41/responder/mo annual ($49 monthly) — analytics, advanced admin, higher limits.
- EnterpriseCustom
- Governance, provisioning depth, bundled add-ons — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
BMC Helix ITSM
$1,725.00/mo
PagerDuty
$315.00/mo
+$1,410.00/mo — BMC Helix ITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
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