BMC Helix ITSM vs PagerDuty
Compare BMC Helix ITSM and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Security & admin
PagerDuty is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for BMC Helix ITSM and PagerDuty.
Capabilities
| Feature | BMC Helix ITSM | PagerDuty | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Moderate | BMC Helix ITSM |
| Service catalog | Strong | Limited | BMC Helix ITSM |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | BMC Helix ITSM |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Limited | BMC Helix ITSM |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Not evidenced | — |
| Cloud PaaS / app platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Moderate | BMC Helix ITSM |
| Developer AI assistance | Limited | Moderate | PagerDuty |
| On-call & paging | Strong | Strong | Tie |
| Enterprise security & SSO | Strong | Moderate | BMC Helix ITSM |
| Analytics & reporting | Strong | Strong | Tie |
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