SoftwareGlimpse

BMC Helix ITSM vs New Relic

Compare BMC Helix ITSM and New Relic on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• Remedy-lineage estates moving to Helix ITSM
• Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
• ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

BMC Helix ITSM is better for

✓ Integrations
✓ Security & admin

New Relic is better for

✓ Starting pricing
✓ Free plan

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose New Relic if: Teams that want APM + logs + infra in one ingest bill

See detailed comparison ↓

New Relic

8/10

Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.

Best for

• Teams that want APM + logs + infra in one ingest bill
• Orgs that can live with 1–5 Standard full users
• Buyers comparing usage-based observability to Datadog hosts

Starting from $10.00/user/mo

Free plan available

Visit New Relic

BMC Helix ITSM vs New Relic at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingNew Relic
BMC Helix ITSM
New Relic
Free planNew Relic
BMC Helix ITSM
New Relic
User / licence minimumDepends
BMC Helix ITSM
New Relic
IntegrationsBMC Helix ITSM
BMC Helix ITSM
New Relic
Security & adminBMC Helix ITSM
BMC Helix ITSM
New Relic

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ BMC Helix ITSM
Best for integrations
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ BMC Helix ITSM
Best for security & admin
BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ New Relic
Best for starting pricing
New Relic publishes a lower researched starting floor ($10/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
→ New Relic
Best for free plan
BMC Helix ITSM does not research a free plan; New Relic researches a free plan.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
New Relic wins
BMC Helix ITSM
Trails New Relic on this criterion
New Relic
New Relic publishes a lower researched starting floor ($10/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
New Relic wins
BMC Helix ITSM
Trails New Relic on this criterion
New Relic
BMC Helix ITSM does not research a free plan; New Relic researches a free plan.
Integrations
BMC Helix ITSM wins
BMC Helix ITSM
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
New Relic
Trails BMC Helix ITSM on this criterion
Security & admin
BMC Helix ITSM wins
BMC Helix ITSM
BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
New Relic
Trails BMC Helix ITSM on this criterion

Which should you choose?

Choose BMC Helix ITSM if

Remedy-lineage estates moving to Helix ITSM
Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
ITIL-mature shops that will not self-serve a $19 agent tile

Choose New Relic if

Teams that want APM + logs + infra in one ingest bill
Orgs that can live with 1–5 Standard full users
Buyers comparing usage-based observability to Datadog hosts

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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