BMC Helix ITSM vs New Relic
Compare BMC Helix ITSM and New Relic on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for BMC Helix ITSM and New Relic.
Capabilities
| Feature | BMC Helix ITSM | New Relic | Winner |
|---|---|---|---|
| Incident management | Strong | Moderate | BMC Helix ITSM |
| Change & problem management | Strong | Limited | BMC Helix ITSM |
| Service catalog | Strong | Limited | BMC Helix ITSM |
| Infrastructure monitoring | Moderate | Strong | New Relic |
| APM & distributed tracing | Limited | Strong | New Relic |
| Log management | Moderate | Strong | New Relic |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Not evidenced | — |
| Cloud PaaS / app platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Moderate | BMC Helix ITSM |
| Developer AI assistance | Limited | Moderate | New Relic |
| On-call & paging | Strong | Moderate | BMC Helix ITSM |
| Enterprise security & SSO | Strong | Strong | Tie |
| Analytics & reporting | Strong | Strong | Tie |
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