SoftwareGlimpse

BMC Helix ITSM vs New Relic

Compare BMC Helix ITSM and New Relic on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• Remedy-lineage estates moving to Helix ITSM
• Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
• ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

BMC Helix ITSM is better for

✓ Integrations
✓ Security & admin

New Relic is better for

✓ Starting pricing
✓ Free plan

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose New Relic if: Teams that want APM + logs + infra in one ingest bill

See detailed comparison ↓

New Relic

8/10

Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.

Best for

• Teams that want APM + logs + infra in one ingest bill
• Orgs that can live with 1–5 Standard full users
• Buyers comparing usage-based observability to Datadog hosts

Starting from $10.00/user/mo

Free plan available

Visit New Relic

Comparison scorecard

Criterion-by-criterion results for BMC Helix ITSM and New Relic. Numeric bars appear only when both products have approved scores.

Starting pricing
Published floor price and what that floor actually includes.
New Relic
New Relic publishes a lower researched starting floor ($10/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
BMC Helix ITSMWeaker
New RelicStronger
Free plan
Whether a usable free plan is published, and what it gates.
New Relic
BMC Helix ITSM does not research a free plan; New Relic researches a free plan.
BMC Helix ITSMWeaker
New RelicStronger
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Depends
Check seat, agent, or licence minimums for BMC Helix ITSM and New Relic on current vendor packaging.
BMC Helix ITSMDepends
New RelicDepends
Integrations
Important third-party integrations.
BMC Helix ITSM
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSM9/10
New Relic8/10
Security & admin
Admin controls, access, compliance posture, and security packaging.
BMC Helix ITSM
BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSMStronger
New RelicWeaker

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