BMC Helix ITSM vs New Relic
Compare BMC Helix ITSM and New Relic on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
BMC Helix ITSM
Strengths in greenPros
- Stronger on integrations
- Stronger on security & admin
Cons
- Trails on starting pricing
- Trails on free plan
Best for
Remedy-lineage estates moving to Helix ITSM
New Relic
Trade-offs in redPros
- Stronger on starting pricing
- Stronger on free plan
Cons
- Trails on integrations
- Trails on security & admin
Best for
Teams that want APM + logs + infra in one ingest bill
Choose if…
Choose BMC Helix ITSM if
- Remedy-lineage estates moving to Helix ITSM
- Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- ITIL-mature shops that will not self-serve a $19 agent tile
Choose New Relic if
- Teams that want APM + logs + infra in one ingest bill
- Orgs that can live with 1–5 Standard full users
- Buyers comparing usage-based observability to Datadog hosts
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