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New Relic Review

IT & DEVELOPMENT SOFTWARE

Choose New Relic when unified observability billed on ingest + users is the job — not Datadog host packs and not ITSM.

Last updated 2026-08-18Independent editorial review
  • Starting price

    $10.00/user/month

  • Free plan

    Yes

  • Free trial

    No

  • Best for

    Teams that want APM + logs + infra in one ingest bill

SoftwareGlimpse review

8/10

Good

  • ease of use7
  • it job fit9
  • workflow depth9
  • integrations8
  • admin security8
  • scalability9
How we score →
By Lee M.FounderReviewed

See New Relic in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

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Official vendor video

Bring good vibes to your AI Coding with New Relic Preflight

How New Relic presents the product in an official vendor video.

What this shows

  • New Relic product surfaces as shown in the official vendor video
  • UI/workflow layout marketed by the vendor

Pricing

Verified 2026-08-18 from newrelic.com/pricing (high confidence). 100 GB free ingest; $0.40/GB original / $0.60 Data Plus; Standard first full user $10 then $99 (cap 5); Core $49; Pro $349/full user annual. Affiliate economics excluded.Full pricing details →
  • Free

    $0.00

    Free plan

    100 GB ingest/mo and one full platform user — community support.

  • Standard (first full user)

    Most popular

    $10.00

    per user / month

    $10 first full platform user; additional Standard full users $99 (max 5).

  • Pro (full platform user)

    $349.00

    per user / month (annual billing rate shown)

    $349/full user/mo billed annually ($418.80 monthly PAYG).

  • Enterprise

    Custom

    Contact sales

    FedRAMP/HIPAA-oriented Data Plus and custom user rates — contact sales.

Product screenshots

Verified captures from New Relic's product interface.

New Relic Session Replay product UI

Official New Relic Session Replay marketing UI from newrelic.com — not a SoftwareGlimpse lab screenshot.

Official New Relic marketing UI asset (overview alias)

https://newrelic.com/ · Checked 2026-08-18

Our verdict

Choose New Relic when unified observability billed on ingest + users is the job — not Datadog host packs and not ITSM. Compare Datadog for host/module packaging; Grafana Cloud for OSS-aligned usage; PagerDuty for on-call. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.

Best for

  • Teams that want APM + logs + infra in one ingest bill
  • Orgs that can live with 1–5 Standard full users
  • Buyers comparing usage-based observability to Datadog hosts

Not ideal for

  • ITSM-only buyers (Freshservice / ServiceNow)
  • Teams standardised on Grafana OSS + cheap Cloud Pro usage
  • On-call-only (PagerDuty)

Bottom line

Free 100 GB + 1 full user. Standard from $10 first full user. Data $0.40/GB after 100 GB. Pro $349/full user annual. Confirm on newrelic.com/pricing.

New Relic pros and cons

Pros

  • 100 GB free ingest
  • All-in-one APM/logs/infra
  • Transparent user + GB list
  • Free basic users
  • Pro path for unlimited full users

Cons

  • Full-user price cliff
  • Standard 5-user cap
  • GB overage
  • Not ITSM or git
  • CCU add-ons

Pricing comparison

Full comparison →
 New Relic(this review)DatadogDynatraceGrafana Cloud
Starting price$10.00/user/month$15.00/user/month$58.00/user/month$19.00/user/month
Free planYesYesNoYes
Free trialNoYesYesNo

Use cases for New Relic

New Relic may not be the best fit if…

  • · ITSM-only buyers (Freshservice / ServiceNow)
  • · Teams standardised on Grafana OSS + cheap Cloud Pro usage
  • · On-call-only (PagerDuty)

New Relic guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.