SoftwareGlimpse

Bitrix24 vs Oracle CX

Compare Bitrix24 and Oracle CX on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 20, 20264 evidence sources19 screenshotsHow we compare

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Bitrix24

6.8/10

Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.

Best for

• Bitrix24 fits many small-business CRM evaluations
• Bitrix24 is evaluated here as a CRM/sales tool
• Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing.

Starting from €0.00/user/mo

Free plan available

VS

Our verdict

No universal winner

There is no universal winner between Bitrix24 and Oracle CX. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.

Bitrix24 is better for

✓ Ease of use
✓ Administration
✓ Value for money

Oracle CX is better for

✓ Pipeline management
✓ Sales automation
✓ Email capabilities
✓ Reporting

Tie

• Customization

Choose Bitrix24 if: Bitrix24 fits many small-business CRM evaluations

Choose Oracle CX if: Oracle CX targets mid-market sales/CX needs

See detailed comparison ↓

Oracle CX

7/10

Oracle Fusion Cloud CX / Sales CRM for enterprise pipeline, forecasting, and Oracle stack integration.

Best for

• Oracle CX targets mid-market sales/CX needs
• Oracle CX competes in enterprise/mid-market CRM evaluations
• Sales/CX CRM focus

Starting from $65.00/user/mo

No free plan

Visit Oracle CX

Bitrix24 vs Oracle CX at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Ease of useBitrix24
Bitrix24
Oracle CX
Pipeline managementOracle CX
Bitrix24
Oracle CX
Sales automationOracle CX
Bitrix24
Oracle CX
Email capabilitiesOracle CX
Bitrix24
Oracle CX
ReportingOracle CX
Bitrix24
Oracle CX

Which CRM is better for you?

Quick picks based on fit — not a universal ranking.

→ Bitrix24
Best for ease of use
Bitrix24 leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Bitrix24
Best for administration
Bitrix24 leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Bitrix24
Best for value for money
Better for value for money
→ Oracle CX
Best for pipeline management
Oracle CX leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Oracle CX
Best for sales automation
Oracle CX leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Oracle CX
Best for email capabilities
Oracle CX leads on email capabilities (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Pipeline management
Oracle CX wins
Bitrix24
Trails Oracle CX on this criterion
Oracle CX
Oracle CX leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Email capabilities
Oracle CX wins
Bitrix24
Trails Oracle CX on this criterion
Oracle CX
Oracle CX leads on email capabilities (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Sales automation
Oracle CX wins
Bitrix24
Trails Oracle CX on this criterion
Oracle CX
Oracle CX leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Reporting
Oracle CX wins
Bitrix24
Trails Oracle CX on this criterion
Oracle CX
Oracle CX leads on reporting (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Value for money
Bitrix24 wins
Bitrix24
Better for value for money
Oracle CX
Trails Bitrix24 on this criterion

Which should you choose?

Choose Bitrix24 if

Bitrix24 fits many small-business CRM evaluations
Bitrix24 is evaluated here as a CRM/sales tool
Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing.

Choose Oracle CX if

Oracle CX targets mid-market sales/CX needs
Oracle CX competes in enterprise/mid-market CRM evaluations
Sales/CX CRM focus

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Bitrix24 and Oracle CX?

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Independent criterion outcomes
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