RingCentral Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose RingCentral when you need enterprise-ready UCaaS — phone, meetings, messaging and a contact-centre path — and can accept quote-gated pricing plus Advanced+/AI add-ons for full depth.

Last updated 2026-08-17Independent editorial review

Starting price
$20.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite

Visit RingCentral

View pricing

SoftwareGlimpse review

8.8/10

Good

ease of use8
voice messaging quality10
routing workflows10
integrations9
analytics9
outbound tools8

How we score →

All features

13 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

Cloud phone / VoIP
RingEX Core
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Phone tab product frame from RingCentral marketing pages.
Screenshot source ↗
Call routing & IVR
RingEX Core
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Call recording
RingEX Core
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: RingEX Core
Limitations
May require a higher plan than the entry tier
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Power dialer
RingEX Core
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
AI-powered product frame from the RingEX marketing page.
Screenshot source ↗
SMS messaging
RingEX Core
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
WhatsApp Business
RingEX Core
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Official RingCentral YouTube thumbnail for RingEX overview.
Screenshot source ↗
Shared inbox
RingEX Core
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Team messaging
RingEX Core
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Video meetings
RingEX Core
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
CRM / CTI integrations
RingEX Core
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: RingEX Core
Limitations
May require a higher plan than the entry tier
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Analytics & reporting
RingEX Core
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
AI assistance
RingEX Core
SoftwareGlimpse assessment: Add-on
What it supports
Entry point: RingEX Core
Limitations
May require an add-on or separate purchase
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle
Unified multichannel inbox
RingEX Core
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: RingEX Core
Included in
✓ RingEX Core
✓ RingEX Advanced
✓ RingEX Ultra
✓ RingCX
✓ Customer Engagement Bundle

Filter features

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RingCentral feature summary

Total features: 13
Features with demo: 0
In RingEX Core: 13
In RingEX Advanced: 13
In RingEX Ultra: 13
In RingCX: 13
In Customer Engagement Bundle: 13

Top strengths

Carrier-grade RingEX cloud phone with SMS, video and team messaging
Top-tier routing and a clear RingCX contact-centre expansion path
Broad CRM and collaboration integrations
Strong analytics with optional Conversational Intelligence
Scales from SMB seats to multi-site enterprise deployments

Quick facts

Starting price: $20.00/user/month
Free plan: No
Free trial: Yes
Best for: Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Company size: SMB → Mid-market → Enterprise
Company: RingCentral, Inc.

View full RingCentral profile →

View pricing

All features

Cloud phone / VoIP

Call routing & IVR

Call recording

Power dialer

SMS messaging

WhatsApp Business

Shared inbox

Team messaging

Video meetings

CRM / CTI integrations

Analytics & reporting

AI assistance

Unified multichannel inbox