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Five9 Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats.

Last updated 2026-08-17Independent editorial review

  • Starting price

    $119.00/user/month

  • Free plan

    No

  • Free trial

    No

  • Best for

    Mid-market and enterprise contact centres that need blended dialer strength

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SoftwareGlimpse review

8.2/10

Good

  • ease of use7
  • voice messaging quality9
  • routing workflows9
  • integrations9
  • analytics8
  • outbound tools9
How we score →

How Five9 fits different sales scenarios

Use cases pair SoftwareGlimpse fit analysis with official workflow demos when ResearchMedia is linked — not brand promo videos from Overview.

  • 1Use case

    Sales calling & dialing

    Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.

    • Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.
    • Mid-market and enterprise contact centres that need blended dialer strength
    • Five9 is positioned around Intelligent cloud contact center — AI, CRM adapters and WEM choice for mid-market and enterprise CX teams. That focus is useful when buyers want a clear primary job rather than an everything-platform.

    SoftwareGlimpse fit analysis

    Published Digital $119 / Core $159 concurrent floors

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  • 2Use case

    Customer messaging

    Answer customer SMS and chat as a team, with assignment and history instead of one person's phone.

    • Answer customer SMS and chat as a team, with assignment and history instead of one person's phone.
    • Teams comfortable with concurrent-seat economics and 50+ seat minimums
    • Published Digital $119 / Core $159 concurrent floors

    SoftwareGlimpse fit analysis

    Strong blended dialer and outbound posture

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  • 3Use case

    Contact center & queues

    Route inbound volume through IVR menus and queues with reporting managers can act on.

    • Route inbound volume through IVR menus and queues with reporting managers can act on.
    • Buyers who want CRM/UC adapter choice inside CCaaS
    • Strong blended dialer and outbound posture

    SoftwareGlimpse fit analysis

    CRM and UC adapter choice called out first-party

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Use case information is based on product evidence and common customer workflows. Official demos illustrate vendor workflows; they are not SoftwareGlimpse testing claims.