Five9 Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats.
Starting price
$119.00/user/month
Free plan
No
Free trial
No
Best for
Mid-market and enterprise contact centres that need blended dialer strength
SoftwareGlimpse review
8.2/10
Good
- ease of use7
- voice messaging quality9
- routing workflows9
- integrations9
- analytics8
- outbound tools9
Five9 plans & pricing
Confirmed 2026-08-17 on five9.com/products/pricing: Digital $119, Core $159 per concurrent seat/month USD; Plus/Pro/Enterprise contact sales. Minimum 50 seats. Usage-based AI minutes and SMS may apply. High confidence on Digital/Core floors; higher bundles are quote-only — do not invent Plus/Pro dollars.
Core
$159.00
per user / month
- Everything in Digital, plus:
- Core buyers
Plus
Custom
Contact sales
- Everything in Core, plus:
- Organizations needing custom commercial terms
Pro
Custom
Contact sales
- Everything in Plus, plus:
- Organizations needing custom commercial terms
Enterprise
Custom
Contact sales
- Everything in Pro, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for Five9 based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $595.00
- Annual
- $7,140.00
Five9 pricing compared
| Metric | Five9 | Talkdesk | Genesys | RingCentral | Cisco Webex |
|---|---|---|---|---|---|
| Starting price | $119.00/user/month | $85.00/user/month | $75.00/user/month | $20.00/user/month | $14.50/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |