Five9 Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats.
Starting price
$119.00/user/month
Free plan
No
Free trial
No
Best for
Mid-market and enterprise contact centres that need blended dialer strength
SoftwareGlimpse review
8.2/10
Good
- ease of use7
- voice messaging quality9
- routing workflows9
- integrations9
- analytics8
- outbound tools9
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Call routing & IVR
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Official Five9 YouTube thumbnail from TAMTorial on GenAI Studio call summaries. Screenshot source ↗Call recording
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Official Five9 YouTube thumbnail from TAMTorial on GenAI Studio call summaries. Screenshot source ↗Power dialer
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
SMS messaging
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
WhatsApp Business
DigitalSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Team messaging
DigitalSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Video meetings
DigitalSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Official Five9 Vidyard frame from the five9.com homepage video. Screenshot source ↗CRM / CTI integrations
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Analytics & reporting
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
AI assistance
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise
Unified multichannel inbox
DigitalSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital
Included in
- ✓ Digital
- ✓ Core
- ✓ Plus
- ✓ Pro
- ✓ Enterprise