Five9 Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats.
Starting price
$119.00/user/month
Free plan
No
Free trial
No
Best for
Mid-market and enterprise contact centres that need blended dialer strength
SoftwareGlimpse review
8.2/10
Good
- ease of use7
- voice messaging quality9
- routing workflows9
- integrations9
- analytics8
- outbound tools9
Best Five9 alternatives
Alternatives are drawn from the product graph and editorial comparisons — not paid placements.
Talkdesk
Researched side-by-side comparison of Five9 and Talkdesk using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
From $85.00/user/month
Mid-market CX teams wanting published Elite omnichannel floors
Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
From $75.00/user/month
RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
From $20.00/user/month
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Pricing coverage pending
Alternatives comparison at a glance
| Product | Starting price | Free plan | Free trial |
|---|---|---|---|
| Five9 | $119.00/user/month | No | No |
| Talkdesk | $85.00/user/month | No | Yes |
| Genesys | $75.00/user/month | No | No |
| RingCentral | $20.00/user/month | No | Yes |
| 8x8 | — | No | No |
How we choose alternatives
Based on our recommendations
Alternatives come from product relationships and documented capability overlap.
Focused on your needs
We highlight when another tool fits a different workflow better.
Independently evaluated
Affiliate relationships never decide who appears here.