Five9 Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats.
Starting price
$119.00/user/month
Free plan
No
Free trial
No
Best for
Mid-market and enterprise contact centres that need blended dialer strength
SoftwareGlimpse review
8.2/10
Good
- ease of use7
- voice messaging quality9
- routing workflows9
- integrations9
- analytics8
- outbound tools9
Five9 vs top Business Communications
Detailed head-to-head comparisons to help you choose the right option.
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Five9 vs Talkdesk
Researched side-by-side comparison of Five9 and Talkdesk using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
- Contact centres needing blended dialer strength at 50+ concurrent seats
- Buyers who want CRM/UC adapter choice inside CCaaS
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Five9 vs Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
- Features comparison
- Pricing & plans
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Five9 vs RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
- Features comparison
- Pricing & plans
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Five9 vs Cisco Webex
Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.
- Features comparison
- Pricing & plans
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Five9 vs 8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | Five9 | Talkdesk | Genesys | RingCentral | Cisco Webex |
|---|---|---|---|---|---|
| Starting price | $119.00/user/month | $85.00/user/month | $75.00/user/month | $20.00/user/month | $14.50/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |
Key takeaways
Mid-market and enterprise contact centres that need blended dialer strength
Mid-market CX teams wanting published Elite omnichannel floors
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor