Dialpad Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Dialpad when included AI on the phone licence matters as much as calling itself, and Connect Standard’s $15 annual floor fits the team size.
Starting price
$15.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
SoftwareGlimpse review
8.5/10
Good
- ease of use8
- voice messaging quality9
- routing workflows9
- integrations8
- analytics9
- outbound tools8
Best Dialpad alternatives
Alternatives are drawn from the product graph and editorial comparisons — not paid placements.
RingCentral
Researched side-by-side comparison of Dialpad and RingCentral using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
From $20.00/user/month
Enterprise UCaaS standardisation with RingCX expansion
Aircall
Researched side-by-side comparison of Aircall and Dialpad using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
From $30.00/user/month
CRM/helpdesk CTI is the primary selection criterion
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
From $15.00/user/month
Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
From $15.00/user/month
Alternatives comparison at a glance
| Product | Starting price | Free plan | Free trial |
|---|---|---|---|
| Dialpad | $15.00/user/month | No | Yes |
| RingCentral | $20.00/user/month | No | Yes |
| Aircall | $30.00/user/month | No | Yes |
| Zoom | $15.00/user/month | Yes | Yes |
| Nextiva | $15.00/user/month | No | Yes |
How we choose alternatives
Based on our recommendations
Alternatives come from product relationships and documented capability overlap.
Focused on your needs
We highlight when another tool fits a different workflow better.
Independently evaluated
Affiliate relationships never decide who appears here.