Dialpad Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Dialpad when included AI on the phone licence matters as much as calling itself, and Connect Standard’s $15 annual floor fits the team size.
Starting price
$15.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
SoftwareGlimpse review
8.5/10
Good
- ease of use8
- voice messaging quality9
- routing workflows9
- integrations8
- analytics9
- outbound tools8
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
Call routing & IVR
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
Call recording
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
Power dialer
Connect StandardSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Connect Standard
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
SMS messaging
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
WhatsApp Business
Connect StandardSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
Team messaging
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
Video meetings
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
CRM / CTI integrations
Connect StandardSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Connect Standard
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
Analytics & reporting
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
AI assistance
Connect StandardSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support
Unified multichannel inbox
Connect StandardSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Connect Standard
Included in
- ✓ Connect Standard
- ✓ Connect Pro
- ✓ Connect Enterprise
- ✓ Dialpad Sell
- ✓ Dialpad Support