Dialpad Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Dialpad when included AI on the phone licence matters as much as calling itself, and Connect Standard’s $15 annual floor fits the team size.
Starting price
$15.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
SoftwareGlimpse review
8.5/10
Good
- ease of use8
- voice messaging quality9
- routing workflows9
- integrations8
- analytics9
- outbound tools8
Dialpad vs top Business Communications
Detailed head-to-head comparisons to help you choose the right option.
vs
Dialpad vs RingCentral
Researched side-by-side comparison of Dialpad and RingCentral using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
- Teams that want AI summaries/transcription included on Connect
- Buyers shortlisting AI-native calling over suite breadth
vs
Dialpad vs Aircall
Researched side-by-side comparison of Aircall and Dialpad using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
- Buyers who want AI summaries included on Connect
- Teams willing to move to Sell when outbound dialer depth becomes the job
vs
Dialpad vs Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
- Features comparison
- Pricing & plans
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Dialpad vs Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | Dialpad | RingCentral | Aircall | Zoom | Nextiva |
|---|---|---|---|---|---|
| Starting price | $15.00/user/month | $20.00/user/month | $30.00/user/month | $15.00/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Key takeaways
Teams that want AI transcription and call summaries included in the cloud phone licence
Enterprise UCaaS standardisation with RingCX expansion
CRM/helpdesk CTI is the primary selection criterion
SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor