Salesforce vs Oracle Siebel CRM
Thesis: General-purpose vs specialist — Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. General-purpose vs specialist. Choose Salesforce only if your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape. Choose Oracle Siebel CRM only if your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape. Workflow advantage: Salesforce leans lead-management, inbound-sales; Oracle Siebel CRM leans contact-management. Trade-off: you gain focus on one product's motion at the cost of the other's adjacent coverage — no universal winner. Major differences: - Buyer thesis: General-purpose vs specialist — Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. - Positioning: Salesforce is Enterprise CRM platform for sales, service, marketing, and customer data across large and mid-market teams.; Oracle Siebel CRM is Oracle Siebel CRM legacy enterprise platform; custom quote only.. - Company-size focus: Salesforce (mid-market, enterprise) vs Oracle Siebel CRM (enterprise). - Workflow coverage skew: Salesforce-leaning lead-management, inbound-sales, outbound-sales vs Oracle Siebel CRM-leaning contact-management. - Researched limits: Salesforce — USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO.; Oracle Siebel CRM — Legacy enterprise platform — high TCO and specialization. Limitations — Salesforce: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO.; Premier Support is an add-on on Pro Suite. Agentforce for Sales, Sales Programs, Revenue Intelligence, and Revenue Cloud are separate paid add-ons; some require Contact us.; Oracle Siebel CRM: Legacy enterprise platform — high TCO and specialization; Custom quote only. Poor-fit cases: Salesforce is a poor fit when that limitation bites: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO. · Oracle Siebel CRM is a poor fit when that limitation bites: Legacy enterprise platform — high TCO and specialization · Avoid Salesforce if you actually need Oracle Siebel CRM's motion (Oracle Siebel CRM legacy enterprise platform; custom quote only.) Neither product has a completed hands-on product test on SoftwareGlimpse — this comparison is research/data-based only.
Salesforce
Enterprise CRM platform for sales, service, marketing, and customer data across large and mid-market teams.
Best for
- • your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
- • use-case priority is pipeline-management and Oracle Siebel CRM is secondary for that motion
Starting from $25.00/user/mo
Free plan available
VS
Our verdict
General-purpose vs specialist. Choose Salesforce only if your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape. Choose Oracle Siebel CRM only if your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape. Workflow advantage: Salesforce leans lead-management, inbound-sales; Oracle Siebel CRM leans contact-management. Trade-off: you gain focus on one product's motion at the cost of the other's adjacent coverage — no universal winner. Salesforce is a poor fit when that limitation bites: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO. Oracle Siebel CRM is a poor fit when that limitation bites: Legacy enterprise platform — high TCO and specialization Hard limitation for Salesforce when it matters: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO.. Hard limitation for Oracle Siebel CRM when it matters: Legacy enterprise platform — high TCO and specialization. Neither product has a completed hands-on product test on SoftwareGlimpse — this comparison is research/data-based only. Pricing threshold: estimate spend with the cost calculator before shortlisting.
Salesforce is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
Tie
- • Administration
- • Value for money
Choose Salesforce if: your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
Choose Oracle Siebel CRM if: your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
Oracle Siebel CRM
Oracle Siebel CRM legacy enterprise platform; custom quote only.
Best for
- • your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
- • use-case priority is pipeline-management and Salesforce is secondary for that motion
No free plan
Quick verdict
Start here — then dig into the evidence below.
Choose Salesforce if…
- your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
- use-case priority is pipeline-management and Oracle Siebel CRM is secondary for that motion
- You prioritize ease of use
- You prioritize pipeline management
Choose Oracle Siebel CRM if…
- your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
- use-case priority is pipeline-management and Salesforce is secondary for that motion
Overall recommendation
General-purpose vs specialist. Choose Salesforce only if your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape. Choose Oracle Siebel CRM only if your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape. Workflow advantage: Salesforce leans lead-management, inbound-sales; Oracle Siebel CRM leans contact-management. Trade-off: you gain focus on one product's motion at the cost of the other's adjacent coverage — no universal winner. Salesforce is a poor fit when that limitation bites: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO. Oracle Siebel CRM is a poor fit when that limitation bites: Legacy enterprise platform — high TCO and specialization Hard limitation for Salesforce when it matters: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO.. Hard limitation for Oracle Siebel CRM when it matters: Legacy enterprise platform — high TCO and specialization. Neither product has a completed hands-on product test on SoftwareGlimpse — this comparison is research/data-based only. Pricing threshold: estimate spend with the cost calculator before shortlisting.
Key trade-off
Salesforce's clearest edge is ease of use.
Winner by category
Only dimensions with researched evidence for this pair.
| Dimension | Winner | Why |
|---|---|---|
| Ease of use | Salesforce wins | Salesforce vs Oracle Siebel CRM on ease of use: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Sales | Salesforce wins | Salesforce vs Oracle Siebel CRM on pipeline management: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Automation | Salesforce wins | Salesforce vs Oracle Siebel CRM on sales automation: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Email capabilities | Salesforce wins | Salesforce vs Oracle Siebel CRM on email capabilities: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Reporting | Salesforce wins | Salesforce vs Oracle Siebel CRM on reporting: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Customization | Salesforce wins | Salesforce vs Oracle Siebel CRM on customization: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Integrations | Salesforce wins | Salesforce vs Oracle Siebel CRM on integrations: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Administration | Tie | Salesforce vs Oracle Siebel CRM on administration: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to neither product on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Enterprise suitability | Salesforce wins | Salesforce vs Oracle Siebel CRM on scalability: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
| Value | Tie | Salesforce vs Oracle Siebel CRM on value for money: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to neither product on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above. |
Side-by-side feature matrix
Normalized availability from product research — empty rows are not shown.
Core CRM
| Feature | Salesforce | Oracle Siebel CRM |
|---|---|---|
| Contact management | Strong | Strong |
| Lead management | Strong | Strong |
| Pipeline management | Strong | Strong |
| Deal management | Strong | Strong |
Sales engagement
| Feature | Salesforce | Oracle Siebel CRM |
|---|---|---|
| Email sync | Strong | Strong |
| Email tracking | Strong | Moderate |
| Email sequences | Moderate | Not evidenced |
| Call functionality | Moderate | Not evidenced |
| Workflow automation | Strong | Strong |
| Sales automation | Strong | Strong |
| Lead scoring | Strong | Not evidenced |
Reporting
| Feature | Salesforce | Oracle Siebel CRM |
|---|---|---|
| Reporting | Strong | Strong |
| Forecasting | Moderate | Not evidenced |
Platform
| Feature | Salesforce | Oracle Siebel CRM |
|---|---|---|
| Integrations | Strong | Strong |
| Custom fields | Strong | Strong |
| Custom pipelines | Strong | Strong |
| Mobile app | Strong | Moderate |
| AI assistance | Strong | Moderate |
Additional capabilities
| Feature | Salesforce | Oracle Siebel CRM |
|---|---|---|
| Data enrichment | Moderate | Not evidenced |
| Prospecting | Moderate | Not evidenced |
| Meeting scheduling | Moderate | Not evidenced |
| Email campaigns | Strong | Not evidenced |
Pricing comparison
Pricing evidence last checked Sep 7, 2026.
Salesforce
From $25.00/user/mo
- Free Suite$0.00/user/mo
- Starter Suite$25.00/user/mo
- Pro Suite$100.00/user/mo
- Enterprise$175.00/user/mo
- Unlimited$350.00/user/mo
Oracle Siebel CRM
- EnterpriseCustom
Seat-count estimates
Labeled estimates from verified starting per-seat pricing — not invoices.
| Seats | Salesforce | Oracle Siebel CRM |
|---|---|---|
| 5 | ~$125.00/mo (Starter Suite × 5) | — |
| 10 | ~$250.00/mo (Starter Suite × 10) | — |
| 25 | ~$625.00/mo (Starter Suite × 25) | — |
| 50 | ~$1,250.00/mo (Starter Suite × 50) | — |
Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.
Starting prices not verified for either product Model team cost scenarios in the crm cost calculator Cost calculator: /tools/crm-cost-calculator/
Best for
Scenario picks from researched strengths — not a universal ranking.
- → Depends
Prefer Salesforce when your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
Prefer Salesforce when your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
- → Depends
Prefer Salesforce when use-case priority is pipeline-management and Oracle Siebel CRM is secondary for that motion
Prefer Salesforce when use-case priority is pipeline-management and Oracle Siebel CRM is secondary for that motion
- → Depends
Prefer Oracle Siebel CRM when your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
Prefer Oracle Siebel CRM when your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
- → Depends
Prefer Oracle Siebel CRM when use-case priority is pipeline-management and Salesforce is secondary for that motion
Prefer Oracle Siebel CRM when use-case priority is pipeline-management and Salesforce is secondary for that motion
- → Salesforce
Best for ease of use
Salesforce vs Oracle Siebel CRM on ease of use: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.
- → Salesforce
Best for pipeline management
Salesforce vs Oracle Siebel CRM on pipeline management: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.
The differences that actually matter
Pair-specific analysis for Salesforce vs Oracle Siebel CRM — not generic category copy.
Pipeline management
Salesforce aheadOn pipeline management, Salesforce is ahead. Salesforce: Salesforce vs Oracle Siebel CRM on pipeline management: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.. Oracle Siebel CRM: Trails Salesforce on this criterion. Feature evidence also diverges on Email tracking (Salesforce: Strong; Oracle Siebel CRM: Moderate); Mobile app (Salesforce: Strong; Oracle Siebel CRM: Moderate); AI assistance (Salesforce: Strong; Oracle Siebel CRM: Moderate).
Email capabilities
Salesforce aheadOn email capabilities, Salesforce is ahead. Salesforce: Salesforce vs Oracle Siebel CRM on email capabilities: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.. Oracle Siebel CRM: Trails Salesforce on this criterion.
Sales automation
Salesforce aheadOn sales automation, Salesforce is ahead. Salesforce: Salesforce vs Oracle Siebel CRM on sales automation: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.. Oracle Siebel CRM: Trails Salesforce on this criterion.
Reporting
Salesforce aheadOn reporting, Salesforce is ahead. Salesforce: Salesforce vs Oracle Siebel CRM on reporting: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.. Oracle Siebel CRM: Trails Salesforce on this criterion.
Value for money
TieSalesforce and Oracle Siebel CRM are close on value for money. Salesforce vs Oracle Siebel CRM on value for money: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to neither product on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.
Pros and cons
Product-specific for this pair — derived from researched outcomes and editorial notes.
Salesforce
Pros
- Stronger on ease of use
- Stronger on pipeline management
- Stronger on sales automation
- Stronger on email capabilities
Oracle Siebel CRM
Cons
- Trails on ease of use
- Trails on pipeline management
- Trails on sales automation
Implementation & learning curve
Based on researched setup / ease criteria for this pair.
Salesforce
- Stronger on ease of use: Salesforce vs Oracle Siebel CRM on ease of use: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.
- Comparable administration to Oracle Siebel CRM
Oracle Siebel CRM
- Trails on ease of use relative to Salesforce
- Comparable administration to Salesforce
Integrations
Overlaps and exclusives from product integration data when available.
Salesforce: Strong. Oracle Siebel CRM: Strong.
Who should not choose each product
Decision quality improves when we say who should walk away.
Don't choose Salesforce if…
- Your primary fit looks closer to: your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
- Your primary fit looks closer to: use-case priority is pipeline-management and Salesforce is secondary for that motion
Don't choose Oracle Siebel CRM if…
- You need Salesforce's stronger ease of use more than Oracle Siebel CRM's strengths
- You need Salesforce's stronger pipeline management more than Oracle Siebel CRM's strengths
- You need Salesforce's stronger sales automation more than Oracle Siebel CRM's strengths
- Your primary fit looks closer to: your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
Alternatives worth considering
When neither product is the right fit.
AI-powered customer platform with free forever CRM, plus paid Smart CRM seats and Sales/Marketing/Service hubs for growing teams.
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.
Freshworks sales CRM for lead management and pipeline workflows.
Final verdict
Scenario-level close — not a repeat of the intro.
Salesforce wins when…
your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
Oracle Siebel CRM wins when…
your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
- Prefer Salesforce when your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shapeDepends
- Prefer Salesforce when use-case priority is pipeline-management and Oracle Siebel CRM is secondary for that motionDepends
- Prefer Oracle Siebel CRM when your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shapeDepends
- Prefer Oracle Siebel CRM when use-case priority is pipeline-management and Salesforce is secondary for that motionDepends
Which one should you choose?
Choose Salesforce if:
- your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape
- use-case priority is pipeline-management and Oracle Siebel CRM is secondary for that motion
Choose Oracle Siebel CRM if:
- your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
- use-case priority is pipeline-management and Salesforce is secondary for that motion
Product screenshots
Real product UI from our media library — no placeholders.
Salesforce
FAQ
- Is Salesforce better than Oracle Siebel CRM?
- General-purpose vs specialist. Choose Salesforce only if your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape. Choose Oracle Siebel CRM only if your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape. Workflow advantage: Salesforce leans lead-management, inbound-sales; Oracle Siebel CRM leans contact-management. Trade-off: you gain focus on one product's motion at the cost of the other's adjacent coverage — no universal winner. Salesforce is a poor fit when that limitation bites: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO. Oracle Siebel CRM is a poor fit when that limitation bites: Legacy enterprise platform — high TCO and specialization Hard limitation for Salesforce when it matters: USD list pricing rises quickly: Pro Suite $100, Enterprise $175, Unlimited $350 per user/month (annual). Add-ons (Agentforce for Sales from $125 Contact us, Revenue Intelligence, Success Plans) increase TCO.. Hard limitation for Oracle Siebel CRM when it matters: Legacy enterprise platform — high TCO and specialization. Neither product has a completed hands-on product test on SoftwareGlimpse — this comparison is research/data-based only. Pricing threshold: estimate spend with the cost calculator before shortlisting.
- Which is easier to use?
- Salesforce vs Oracle Siebel CRM on ease of use: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.
- Which CRM fits which team?
- Salesforce: your buying job matches “Enterprise CRM platform for sales, service, marketing, and customer data across large and ” rather than Oracle Siebel CRM's shape Oracle Siebel CRM: your buying job matches “Oracle Siebel CRM legacy enterprise platform; custom quote only.” rather than Salesforce's shape
- Which is stronger for sales automation?
- Salesforce vs Oracle Siebel CRM on sales automation: Salesforce documents a broader use-case set; Oracle Siebel CRM is narrower/specialist. Decision edge to Salesforce on this criterion for this pair — unlike a generic feature matrix, the hinge is the buyer job above.
- Does Salesforce or Oracle Siebel CRM have a free plan?
- Salesforce: Free plan available. Oracle Siebel CRM: No free plan.
- How does Salesforce vs Oracle Siebel CRM pricing compare?
- Salesforce starts from $25.00/user/mo. Confirm live vendor pricing before purchasing.
- How did SoftwareGlimpse compare these products?
- We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.
- reviewSalesforce review
- reviewOracle Siebel CRM review
- pricingSalesforce pricing
- pricingOracle Siebel CRM pricing
- alternativeHubSpot alternative
- alternativeDynamics 365 alternative
- alternativePipedrive alternative
- guideWhat Is CRM Software? A Complete Beginner’s Guide
- guideHow CRM Software Works: Records, Pipelines & Activity
- guideTypes of CRM Software: Operational, Suites & Sales CRM Shapes
- categoryCRM hub
- finderFind My CRM
- calculatorCost calculator
Related comparisons
Alternatives to consider
HubSpot
AI-powered customer platform with free forever CRM, plus paid Smart CRM seats and Sales/Marketing/Service hubs for growing teams.
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Pipedrive
Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Still deciding between Salesforce and Oracle Siebel CRM?
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