SoftwareGlimpse

PagerDuty vs TOPdesk

Compare PagerDuty and TOPdesk on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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PagerDuty

8/10

On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.

Best for

• SRE/IT teams that need on-call schedules and paging
• Orgs already sending alerts from Datadog/CloudWatch
• Incident commanders who want a dedicated ops cloud

Starting from $21.00/user/mo

Free plan available

Visit PagerDuty

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

PagerDuty is better for

✓ Starting pricing
✓ Free plan
✓ Integrations

Tie

• Security & admin

Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging

Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP

See detailed comparison ↓

TOPdesk

7.8/10

ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

• IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
• European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
• Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking

Starting from $51.00/user/mo

No free plan

PagerDuty vs TOPdesk at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingPagerDuty
PagerDuty
TOPdesk
Free planPagerDuty
PagerDuty
TOPdesk
User / licence minimumDepends
PagerDuty
TOPdesk
IntegrationsPagerDuty
PagerDuty
TOPdesk
Security & adminTie
PagerDuty
TOPdesk

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ PagerDuty
Best for starting pricing
PagerDuty publishes a lower researched starting floor ($21/mo vs $51/mo for TOPdesk). Confirm currency, renewals, and add-ons — not a total TCO winner.
→ PagerDuty
Best for free plan
PagerDuty researches a free plan; TOPdesk does not research a free plan.
→ PagerDuty
Best for integrations
PagerDuty leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
PagerDuty wins
PagerDuty
PagerDuty publishes a lower researched starting floor ($21/mo vs $51/mo for TOPdesk). Confirm currency, renewals, and add-ons — not a total TCO winner.
TOPdesk
Trails PagerDuty on this criterion
Free plan
PagerDuty wins
PagerDuty
PagerDuty researches a free plan; TOPdesk does not research a free plan.
TOPdesk
Trails PagerDuty on this criterion
Integrations
PagerDuty wins
PagerDuty
PagerDuty leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
TOPdesk
Trails PagerDuty on this criterion

Which should you choose?

Choose PagerDuty if

SRE/IT teams that need on-call schedules and paging
Orgs already sending alerts from Datadog/CloudWatch
Incident commanders who want a dedicated ops cloud

Choose TOPdesk if

IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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