PagerDuty vs TOPdesk
Compare PagerDuty and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
PagerDuty is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Integrations
Tie
- • Security & admin
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for PagerDuty and TOPdesk. Numeric bars appear only when both products have approved scores.
- PagerDuty
Starting pricing
Published floor price and what that floor actually includes.
PagerDuty publishes a lower researched starting floor ($21/mo vs $51/mo for TOPdesk). Confirm currency, renewals, and add-ons — not a total TCO winner.
PagerDutyStrongerTOPdeskWeaker - PagerDuty
Free plan
Whether a usable free plan is published, and what it gates.
PagerDuty researches a free plan; TOPdesk does not research a free plan.
PagerDutyStrongerTOPdeskWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for PagerDuty and TOPdesk on current vendor packaging.
PagerDutyDependsTOPdeskDepends - PagerDuty
Integrations
Important third-party integrations.
PagerDuty leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
PagerDuty9/10TOPdesk8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
PagerDuty and TOPdesk are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
PagerDutyTieTOPdeskTie
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