OpenPhone vs Zoom
Compare OpenPhone and Zoom on features, pricing, and buyer fit using the same researched criteria.
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between OpenPhone and Zoom. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Choose Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Zoom is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • WhatsApp Business
- • AI features
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
Choose Zoom if: Organisations already standardised on Zoom meetings that want to add Zoom Phone
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Best for
- • Organisations already standardised on Zoom meetings that want to add Zoom Phone
- • Hybrid teams that need video-first collaboration with optional cloud PBX
- • SMB through enterprise buyers who value freemium Workplace entry before paying for Phone
Starting from $15.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for OpenPhone and Zoom. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
OpenPhone researched starting price from $15/mo; Zoom researched starting price from $15/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
OpenPhoneDependsZoomDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for OpenPhone and Zoom on current vendor packaging — not inferred beyond researched pricing notes.
OpenPhoneDependsZoomDepends - Tie
Number / country coverage
Published local numbers and country coverage.
OpenPhone and Zoom have the same researched availability on cloud phone (OpenPhone: supported; Zoom: supported).
OpenPhoneTieZoomTie - Zoom
Power dialer
Power or parallel dialing for outbound teams.
Zoom leads on power dialer (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhoneWeakerZoomStronger - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
OpenPhone and Zoom have the same researched availability on whatsapp business (OpenPhone: not-supported; Zoom: not-supported).
OpenPhoneTieZoomTie - Zoom
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Zoom leads on crm integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhoneWeakerZoomStronger - Zoom
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Zoom leads on routing (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhoneWeakerZoomStronger - Zoom
Analytics
Campaign, conversation, or workforce reporting depth.
Zoom leads on analytics (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone7/10Zoom8/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
OpenPhone and Zoom are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone8/10Zoom8/10
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