OpenPhone vs Zoom
Compare OpenPhone and Zoom on features, pricing, and buyer fit using the same researched criteria.
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between OpenPhone and Zoom. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Choose Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Zoom is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • WhatsApp Business
- • AI features
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
Choose Zoom if: Organisations already standardised on Zoom meetings that want to add Zoom Phone
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Best for
- • Organisations already standardised on Zoom meetings that want to add Zoom Phone
- • Hybrid teams that need video-first collaboration with optional cloud PBX
- • SMB through enterprise buyers who value freemium Workplace entry before paying for Phone
Starting from $15.00/user/mo
Free plan available
OpenPhone vs Zoom pricing
OpenPhone researched starting price from $15/mo. Zoom researched starting price from $15/mo; a free plan is researched. Affiliate economics excluded.
OpenPhone
From $15.00/user/mo
Zoom
From $15.00/user/mo
OpenPhone
Starting from $15.00/user/mo
Free trial available
- Starter$15.00/user/mo
- $15/user/month billed annually ($19 monthly). Shared business number, unlimited US/CA calling & SMS (fair use), voicemail transcripts, Sona AI baseline.
- BusinessPopular$23.00/user/mo
- $23/user/month annual ($33 monthly). Adds phone menus, automatic recording, AI summaries/transcripts on all calls, and deeper HubSpot/Salesforce CRM.
- Scale$35.00/user/mo
- $35/user/month annual ($47 monthly). AI call tags, dedicated onboarding and phone support for larger SMB rollouts.
Zoom
Starting from $15.00/user/mo
Free trial available
- Workplace Free$0.00/user/mo
- $0 — free Zoom meetings and team chat. Not a full Zoom Phone system; PSTN business phone requires paid Zoom Phone.
- Zoom Phone US/CA Unlimited$15.00/user/mo
- From ~$15–16/user/month research floor for US/CA Unlimited Zoom Phone (medium confidence). Paid cloud PBX on top of or bundled with Workplace.
- Workplace Pro PlusPopular$20.50/user/mo
- From ~$20.50/user/month annual — commonly cited Pro + Phone bundle floor (medium confidence). Confirm live regional packaging.
- Workplace Business Plus$24.50/user/mo
- From ~$24.50/user/month annual — commonly cited Business + Phone bundle floor (medium confidence).
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
OpenPhone
$225.00/mo
Zoom
$225.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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