New Relic vs TOPdesk
Compare New Relic and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
New Relic vs TOPdesk at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingNew Relic
New Relic
TOPdesk
- Free planNew Relic
New Relic
TOPdesk
- User / licence minimumDepends
New Relic
TOPdesk
- IntegrationsTie
New Relic
TOPdesk
- Security & adminTie
New Relic
TOPdesk
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → New Relic
Best for starting pricing
New Relic publishes a lower researched starting floor ($10/mo vs $51/mo for TOPdesk). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → New Relic
Best for free plan
New Relic researches a free plan; TOPdesk does not research a free plan.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
New Relic winsNew Relic
New Relic publishes a lower researched starting floor ($10/mo vs $51/mo for TOPdesk). Confirm currency, renewals, and add-ons — not a total TCO winner.
TOPdesk
Trails New Relic on this criterion
Free plan
New Relic winsNew Relic
New Relic researches a free plan; TOPdesk does not research a free plan.
TOPdesk
Trails New Relic on this criterion
Which should you choose?
Choose New Relic if
- Teams that want APM + logs + infra in one ingest bill
- Orgs that can live with 1–5 Standard full users
- Buyers comparing usage-based observability to Datadog hosts
Choose TOPdesk if
- IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Related comparisons
Alternatives to consider
Datadog
Observability suite — infrastructure, APM, logs, and security signals with consumption/host pricing; Infrastructure Pro from $15/host/mo annual.
Dynatrace
Enterprise observability — Dynatrace Platform Subscription (DPS) annual commit + rate card. Full-Stack list unit ~$58/mo per 8 GiB host; 15-day trial. No per-seat SKU.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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