Microsoft Teams vs OpenPhone
Compare Microsoft Teams and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Microsoft Teams is better for
- ✓ CRM / CTI integrations
OpenPhone is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • WhatsApp Business
- • AI features
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Microsoft Teams and OpenPhone. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Microsoft Teams researched starting price from $0/mo; a free plan is researched; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
Microsoft TeamsDependsOpenPhoneDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Microsoft Teams and OpenPhone on current vendor packaging — not inferred beyond researched pricing notes.
Microsoft TeamsDependsOpenPhoneDepends - OpenPhone
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
Microsoft TeamsWeakerOpenPhoneStronger - OpenPhone
Power dialer
Power or parallel dialing for outbound teams.
OpenPhone leads on power dialer (3/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsWeakerOpenPhoneStronger - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
Microsoft Teams and OpenPhone have the same researched availability on whatsapp business (Microsoft Teams: not-supported; OpenPhone: not-supported).
Microsoft TeamsTieOpenPhoneTie - Microsoft Teams
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Microsoft Teams leads on crm integrations (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsStrongerOpenPhoneWeaker - OpenPhone
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
OpenPhone leads on routing (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsWeakerOpenPhoneStronger - OpenPhone
Analytics
Campaign, conversation, or workforce reporting depth.
OpenPhone leads on analytics (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams6/10OpenPhone7/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Microsoft Teams and OpenPhone are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams8/10OpenPhone8/10
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