Microsoft Teams vs OpenPhone
Compare Microsoft Teams and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Microsoft Teams is better for
- ✓ CRM / CTI integrations
OpenPhone is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • WhatsApp Business
- • AI features
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Microsoft Teams and OpenPhone.
Voice
| Feature | Microsoft Teams | OpenPhone | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Moderate | Strong | OpenPhone |
| Call routing & IVR | Moderate | Moderate | Tie |
| Call recording | Moderate | Moderate | Tie |
| Power dialer | Limited | Limited | Tie |
Messaging
| Feature | Microsoft Teams | OpenPhone | Winner |
|---|---|---|---|
| SMS messaging | Moderate | Strong | OpenPhone |
| WhatsApp Business | Limited | Limited | Tie |
| Shared inbox | Moderate | Strong | OpenPhone |
| Team messaging | Strong | Moderate | Microsoft Teams |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Strong | Limited | Microsoft Teams |
Platform
| Feature | Microsoft Teams | OpenPhone | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Moderate | Tie |
| Analytics & reporting | Moderate | Strong | OpenPhone |
| AI assistance | Moderate | Strong | OpenPhone |
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