ManageEngine ServiceDesk Plus vs PagerDuty
Compare ManageEngine ServiceDesk Plus and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
PagerDuty is better for
- ✓ Integrations
Tie
- • Free plan
- • Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
ManageEngine ServiceDesk Plus vs PagerDuty at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
PagerDuty
- Free planTie
ManageEngine ServiceDesk Plus
PagerDuty
- User / licence minimumDepends
ManageEngine ServiceDesk Plus
PagerDuty
- IntegrationsPagerDuty
ManageEngine ServiceDesk Plus
PagerDuty
- Security & adminTie
ManageEngine ServiceDesk Plus
PagerDuty
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → ManageEngine ServiceDesk Plus
Best for starting pricing
ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $21/mo for PagerDuty). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → PagerDuty
Best for integrations
PagerDuty leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
ManageEngine ServiceDesk Plus winsManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $21/mo for PagerDuty). Confirm currency, renewals, and add-ons — not a total TCO winner.
PagerDuty
Trails ManageEngine ServiceDesk Plus on this criterion
Integrations
PagerDuty winsManageEngine ServiceDesk Plus
Trails PagerDuty on this criterion
PagerDuty
PagerDuty leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which should you choose?
Choose ManageEngine ServiceDesk Plus if
- SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- Buyers who will actually use the 5-tech free Standard path before paid Cloud
Choose PagerDuty if
- SRE/IT teams that need on-call schedules and paging
- Orgs already sending alerts from Datadog/CloudWatch
- Incident commanders who want a dedicated ops cloud
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Alternatives to consider
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Datadog
Observability suite — infrastructure, APM, logs, and security signals with consumption/host pricing; Infrastructure Pro from $15/host/mo annual.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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