ManageEngine ServiceDesk Plus vs PagerDuty
Compare ManageEngine ServiceDesk Plus and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
PagerDuty is better for
- ✓ Integrations
Tie
- • Free plan
- • Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for ManageEngine ServiceDesk Plus and PagerDuty.
Capabilities
| Feature | ManageEngine ServiceDesk Plus | PagerDuty | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Moderate | ManageEngine ServiceDesk Plus |
| Service catalog | Strong | Limited | ManageEngine ServiceDesk Plus |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | ManageEngine ServiceDesk Plus |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Limited | ManageEngine ServiceDesk Plus |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Moderate | Tie |
| Developer AI assistance | Limited | Moderate | PagerDuty |
| On-call & paging | Moderate | Strong | PagerDuty |
| Enterprise security & SSO | Strong | Moderate | ManageEngine ServiceDesk Plus |
| Analytics & reporting | Strong | Strong | Tie |
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