ManageEngine ServiceDesk Plus vs PagerDuty
Compare ManageEngine ServiceDesk Plus and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
PagerDuty is better for
- ✓ Integrations
Tie
- • Free plan
- • Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for ManageEngine ServiceDesk Plus and PagerDuty. Numeric bars appear only when both products have approved scores.
- ManageEngine ServiceDesk Plus
Starting pricing
Published floor price and what that floor actually includes.
ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $21/mo for PagerDuty). Confirm currency, renewals, and add-ons — not a total TCO winner.
ManageEngine ServiceDesk PlusStrongerPagerDutyWeaker - Tie
Free plan
Whether a usable free plan is published, and what it gates.
ManageEngine ServiceDesk Plus researches a free plan; PagerDuty researches a free plan.
ManageEngine ServiceDesk PlusTiePagerDutyTie - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for ManageEngine ServiceDesk Plus and PagerDuty on current vendor packaging.
ManageEngine ServiceDesk PlusDependsPagerDutyDepends - PagerDuty
Integrations
Important third-party integrations.
PagerDuty leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ManageEngine ServiceDesk Plus8/10PagerDuty9/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
ManageEngine ServiceDesk Plus and PagerDuty are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ManageEngine ServiceDesk PlusTiePagerDutyTie
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