ManageEngine ServiceDesk Plus vs New Relic

Compare ManageEngine ServiceDesk Plus and New Relic on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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ManageEngine ServiceDesk Plus

7.8/10

SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

• SMB/mid-market IT teams that want a published $13/technician ITSM SKU
• Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
• Buyers who will actually use the 5-tech free Standard path before paid Cloud

Starting from $13.00/user/mo

Free plan available

Visit ManageEngine ServiceDesk Plus

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Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

New Relic is better for

✓ Starting pricing

Tie

• Free plan
• Integrations
• Security & admin

Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU

Choose New Relic if: Teams that want APM + logs + infra in one ingest bill

See detailed comparison ↓

New Relic

8/10

Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.

Best for

• Teams that want APM + logs + infra in one ingest bill
• Orgs that can live with 1–5 Standard full users
• Buyers comparing usage-based observability to Datadog hosts

Starting from $10.00/user/mo

Free plan available

Visit New Relic

Read review

ManageEngine ServiceDesk Plus vs New Relic at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingNew Relic
ManageEngine ServiceDesk Plus
New Relic
Free planTie
ManageEngine ServiceDesk Plus
New Relic
User / licence minimumDepends
ManageEngine ServiceDesk Plus
New Relic
IntegrationsTie
ManageEngine ServiceDesk Plus
New Relic
Security & adminTie
ManageEngine ServiceDesk Plus
New Relic

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ New Relic
Best for starting pricing
New Relic publishes a lower researched starting floor ($10/mo vs $13/mo for ManageEngine ServiceDesk Plus). Confirm currency, renewals, and add-ons — not a total TCO winner.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
New Relic wins
ManageEngine ServiceDesk Plus
Trails New Relic on this criterion
New Relic
New Relic publishes a lower researched starting floor ($10/mo vs $13/mo for ManageEngine ServiceDesk Plus). Confirm currency, renewals, and add-ons — not a total TCO winner.

Which should you choose?

Choose ManageEngine ServiceDesk Plus if

SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
Buyers who will actually use the 5-tech free Standard path before paid Cloud

Choose New Relic if

Teams that want APM + logs + infra in one ingest bill
Orgs that can live with 1–5 Standard full users
Buyers comparing usage-based observability to Datadog hosts

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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