ManageEngine ServiceDesk Plus vs New Relic
Compare ManageEngine ServiceDesk Plus and New Relic on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
Tie
- • Free plan
- • Integrations
- • Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for ManageEngine ServiceDesk Plus and New Relic. Numeric bars appear only when both products have approved scores.
- New Relic
Starting pricing
Published floor price and what that floor actually includes.
New Relic publishes a lower researched starting floor ($10/mo vs $13/mo for ManageEngine ServiceDesk Plus). Confirm currency, renewals, and add-ons — not a total TCO winner.
ManageEngine ServiceDesk PlusWeakerNew RelicStronger - Tie
Free plan
Whether a usable free plan is published, and what it gates.
ManageEngine ServiceDesk Plus researches a free plan; New Relic researches a free plan.
ManageEngine ServiceDesk PlusTieNew RelicTie - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for ManageEngine ServiceDesk Plus and New Relic on current vendor packaging.
ManageEngine ServiceDesk PlusDependsNew RelicDepends - Tie
Integrations
Important third-party integrations.
ManageEngine ServiceDesk Plus and New Relic are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ManageEngine ServiceDesk Plus8/10New Relic8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
ManageEngine ServiceDesk Plus and New Relic are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ManageEngine ServiceDesk PlusTieNew RelicTie
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