ManageEngine ServiceDesk Plus vs New Relic
Compare ManageEngine ServiceDesk Plus and New Relic on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
Tie
- • Free plan
- • Integrations
- • Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
ManageEngine ServiceDesk Plus vs New Relic pricing
ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. New Relic researched starting price from $10/mo; a free plan is researched. Affiliate economics excluded.
ManageEngine ServiceDesk Plus
From $13.00/user/mo
New Relic
From $10.00/user/mo
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
New Relic
Starting from $10.00/user/mo
No free trial evidenced
- Free$0.00/user/mo
- 100 GB ingest/mo and one full platform user — community support.
- Standard (first full user)Popular$10.00/user/mo
- $10 first full platform user; additional Standard full users $99 (max 5).
- Pro (full platform user)$349.00/user/mo
- $349/full user/mo billed annually ($418.80 monthly PAYG).
- EnterpriseCustom
- FedRAMP/HIPAA-oriented Data Plus and custom user rates — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ManageEngine ServiceDesk Plus
$195.00/mo
New Relic
$150.00/mo
+$45.00/mo — ManageEngine ServiceDesk Plus costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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