SoftwareGlimpse

incident.io vs Ivanti Neurons for ITSM

Compare incident.io and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare

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incident.io

7.8/10

Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.

Best for

• Teams that want incident command in Slack more than a paging-first ops cloud
• Buyers who will add on-call only if needed
• Product-led incident response versus PagerDuty Professional seats

Starting from $15.00/user/mo

Free plan available

Visit incident.io

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

incident.io is better for

✓ Starting pricing
✓ Free plan

Ivanti Neurons for ITSM is better for

✓ Security & admin

Tie

• Integrations

Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud

Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well

See detailed comparison ↓

Ivanti Neurons for ITSM

8/10

Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

• Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
• RFP buyers comparing Ivanti to ServiceNow and BMC Helix
• Desks that will not self-serve a $19 Freshservice Starter

Starting from $95.00/user/mo

No free plan

Visit Ivanti Neurons for ITSM

incident.io vs Ivanti Neurons for ITSM at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingincident.io
incident.io
Ivanti Neurons for ITSM
Free planincident.io
incident.io
Ivanti Neurons for ITSM
User / licence minimumDepends
incident.io
Ivanti Neurons for ITSM
IntegrationsTie
incident.io
Ivanti Neurons for ITSM
Security & adminIvanti Neurons for ITSM
incident.io
Ivanti Neurons for ITSM

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ incident.io
Best for starting pricing
incident.io publishes a lower researched starting floor ($15/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
→ incident.io
Best for free plan
incident.io researches a free plan; Ivanti Neurons for ITSM does not research a free plan.
→ Ivanti Neurons for ITSM
Best for security & admin
Ivanti Neurons for ITSM leads on security admin (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
incident.io wins
incident.io
incident.io publishes a lower researched starting floor ($15/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Ivanti Neurons for ITSM
Trails incident.io on this criterion
Free plan
incident.io wins
incident.io
incident.io researches a free plan; Ivanti Neurons for ITSM does not research a free plan.
Ivanti Neurons for ITSM
Trails incident.io on this criterion
Security & admin
Ivanti Neurons for ITSM wins
incident.io
Trails Ivanti Neurons for ITSM on this criterion
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM leads on security admin (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose incident.io if

Teams that want incident command in Slack more than a paging-first ops cloud
Buyers who will add on-call only if needed
Product-led incident response versus PagerDuty Professional seats

Choose Ivanti Neurons for ITSM if

Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
RFP buyers comparing Ivanti to ServiceNow and BMC Helix
Desks that will not self-serve a $19 Freshservice Starter

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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