incident.io vs Ivanti Neurons for ITSM
Compare incident.io and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
incident.io is better for
- ✓ Starting pricing
- ✓ Free plan
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Evidence & transparency
Sources and research process behind this comparison.
Sources
6
Criteria
5
Screenshots
2
Sources consulted
| Title | Product | Type |
|---|---|---|
| incident.io — Official Site | incident.io | official-product-page |
| incident.io Pricing | incident.io | official-pricing-page |
| incident.io pricing | incident.io | official-product-page |
| Ivanti Neurons for ITSM — Official Site | Ivanti Neurons for ITSM | official-product-page |
| Ivanti Neurons for ITSM Pricing | Ivanti Neurons for ITSM | official-pricing-page |
| Ivanti Neurons for ITSM | Ivanti Neurons for ITSM | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.