incident.io vs Ivanti Neurons for ITSM
Compare incident.io and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
incident.io is better for
- ✓ Starting pricing
- ✓ Free plan
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for incident.io and Ivanti Neurons for ITSM.
Capabilities
| Feature | incident.io | Ivanti Neurons for ITSM | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Moderate | Strong | Ivanti Neurons for ITSM |
| Service catalog | Limited | Strong | Ivanti Neurons for ITSM |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Limited | Moderate | Ivanti Neurons for ITSM |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Strong | Ivanti Neurons for ITSM |
| Developer AI assistance | Moderate | Limited | incident.io |
| On-call & paging | Moderate | Strong | Ivanti Neurons for ITSM |
| Enterprise security & SSO | Moderate | Strong | Ivanti Neurons for ITSM |
| Analytics & reporting | Strong | Strong | Tie |
| Cloud PaaS / app platform | Not evidenced | Limited | — |
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