SoftwareGlimpse

HaloITSM vs PagerDuty

Compare HaloITSM and PagerDuty on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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HaloITSM

7.9/10

All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

• IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
• UK/GBP buyers who will model £66 annual plus onboarding
• Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Starting from $66.00/user/mo

No free plan

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

PagerDuty is better for

✓ Starting pricing
✓ Free plan
✓ Integrations

Tie

• Security & admin

Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging

See detailed comparison ↓

PagerDuty

8/10

On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.

Best for

• SRE/IT teams that need on-call schedules and paging
• Orgs already sending alerts from Datadog/CloudWatch
• Incident commanders who want a dedicated ops cloud

Starting from $21.00/user/mo

Free plan available

Visit PagerDuty

HaloITSM vs PagerDuty at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingPagerDuty
HaloITSM
PagerDuty
Free planPagerDuty
HaloITSM
PagerDuty
User / licence minimumDepends
HaloITSM
PagerDuty
IntegrationsPagerDuty
HaloITSM
PagerDuty
Security & adminTie
HaloITSM
PagerDuty

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ PagerDuty
Best for starting pricing
PagerDuty publishes a lower researched starting floor ($21/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
→ PagerDuty
Best for free plan
HaloITSM does not research a free plan; PagerDuty researches a free plan.
→ PagerDuty
Best for integrations
PagerDuty leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
PagerDuty wins
HaloITSM
Trails PagerDuty on this criterion
PagerDuty
PagerDuty publishes a lower researched starting floor ($21/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
PagerDuty wins
HaloITSM
Trails PagerDuty on this criterion
PagerDuty
HaloITSM does not research a free plan; PagerDuty researches a free plan.
Integrations
PagerDuty wins
HaloITSM
Trails PagerDuty on this criterion
PagerDuty
PagerDuty leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose HaloITSM if

IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
UK/GBP buyers who will model £66 annual plus onboarding
Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Choose PagerDuty if

SRE/IT teams that need on-call schedules and paging
Orgs already sending alerts from Datadog/CloudWatch
Incident commanders who want a dedicated ops cloud

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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