HaloITSM vs PagerDuty
Compare HaloITSM and PagerDuty on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
PagerDuty is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Integrations
Tie
- • Security & admin
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • SRE/IT teams that need on-call schedules and paging
- • Orgs already sending alerts from Datadog/CloudWatch
- • Incident commanders who want a dedicated ops cloud
Starting from $21.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for HaloITSM and PagerDuty.
Capabilities
| Feature | HaloITSM | PagerDuty | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Moderate | HaloITSM |
| Service catalog | Strong | Limited | HaloITSM |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | HaloITSM |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Limited | HaloITSM |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Moderate | Tie |
| Developer AI assistance | Limited | Moderate | PagerDuty |
| On-call & paging | Strong | Strong | Tie |
| Enterprise security & SSO | Strong | Moderate | HaloITSM |
| Analytics & reporting | Strong | Strong | Tie |
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