SoftwareGlimpse

Gorgias vs Zoho Desk

Compare Gorgias and Zoho Desk on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20264 evidence sources2 screenshotsHow we compare

Compare another

Gorgias

7.7/10

Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).

Best for

• Shopify and DTC brands needing order-aware support in one inbox
• Ecommerce teams where ticket+AI pricing beats per-agent seat math
• Support leaders who want refund/edit-order workflows native to storefronts

Starting from $40.00/user/mo

No free plan

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Gorgias is better for

✓ Ecommerce helpdesk
✓ AI features
✓ Integrations

Zoho Desk is better for

✓ Free plan
✓ Knowledge base

Tie

• Ticketing depth
• Live chat
• Omnichannel inbox

Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox

Choose Zoho Desk if: Budget-conscious teams wanting helpdesk with $7 Express floor

See detailed comparison ↓

Zoho Desk

7.8/10

Budget helpdesk in the Zoho suite — free 3 agents; Express $7, Standard $14, Professional $23, Enterprise $40 agent/mo annual.

Best for

• Budget-conscious teams wanting helpdesk with $7 Express floor
• Existing Zoho CRM/One customers
• SMB teams needing free 3-agent entry

Starting from $0.00/user/mo

Free plan available

Visit Zoho Desk

Gorgias vs Zoho Desk at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Gorgias
Zoho Desk
Free planZoho Desk
Gorgias
Zoho Desk
Agent / licence minimumDepends
Gorgias
Zoho Desk
Ticketing depthTie
Gorgias
Zoho Desk
Live chatTie
Gorgias
Zoho Desk

Which Customer Service is better for you?

Quick picks based on fit — not a universal ranking.

→ Gorgias
Best for ecommerce helpdesk
Stronger ecommerce helpdesk availability
→ Gorgias
Best for ai features
Gorgias leads on ai features (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Gorgias
Best for integrations
Gorgias leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Zoho Desk
Best for free plan
Gorgias does not research a free plan; Zoho Desk researches a free plan.
→ Zoho Desk
Best for knowledge base
Stronger self service portal availability

The biggest differences

Where the products diverge most clearly on verified criteria.

Free plan
Zoho Desk wins
Gorgias
Trails Zoho Desk on this criterion
Zoho Desk
Gorgias does not research a free plan; Zoho Desk researches a free plan.
Knowledge base
Zoho Desk wins
Gorgias
Trails Zoho Desk on this criterion
Zoho Desk
Stronger self service portal availability
Ecommerce helpdesk
Gorgias wins
Gorgias
Stronger ecommerce helpdesk availability
Zoho Desk
Trails Gorgias on this criterion
AI features
Gorgias wins
Gorgias
Gorgias leads on ai features (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Zoho Desk
Trails Gorgias on this criterion
Integrations
Gorgias wins
Gorgias
Gorgias leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Zoho Desk
Trails Gorgias on this criterion

Which should you choose?

Choose Gorgias if

Shopify and DTC brands needing order-aware support in one inbox
Ecommerce teams where ticket+AI pricing beats per-agent seat math
Support leaders who want refund/edit-order workflows native to storefronts

Choose Zoho Desk if

Budget-conscious teams wanting helpdesk with $7 Express floor
Existing Zoho CRM/One customers
SMB teams needing free 3-agent entry

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Gorgias and Zoho Desk?

Use Find My CRM for a shortlist matched to your priorities, or build another side-by-side comparison.

Find My CRM Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.