Gorgias vs Zoho Desk
Compare Gorgias and Zoho Desk on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Ecommerce helpdesk
- ✓ AI features
- ✓ Integrations
Zoho Desk is better for
- ✓ Free plan
- ✓ Knowledge base
Tie
- • Ticketing depth
- • Live chat
- • Omnichannel inbox
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Zoho Desk if: Budget-conscious teams wanting helpdesk with $7 Express floor
Zoho Desk
Budget helpdesk in the Zoho suite — free 3 agents; Express $7, Standard $14, Professional $23, Enterprise $40 agent/mo annual.
Best for
- • Budget-conscious teams wanting helpdesk with $7 Express floor
- • Existing Zoho CRM/One customers
- • SMB teams needing free 3-agent entry
Starting from $0.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Gorgias and Zoho Desk.
Capabilities
| Feature | Gorgias | Zoho Desk | Winner |
|---|---|---|---|
| Ticketing | Strong | Strong | Tie |
| Shared inbox | Strong | Strong | Tie |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Strong | Strong | Tie |
| Omnichannel inbox | Strong | Strong | Tie |
| SLA & routing | Strong | Strong | Tie |
| Macros & automation | Strong | Strong | Tie |
| Self-service portal | Moderate | Strong | Zoho Desk |
| CSAT / satisfaction surveys | Strong | Strong | Tie |
| Helpdesk reporting | Strong | Strong | Tie |
| Ecommerce helpdesk | Strong | Limited | Gorgias |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Strong | Tie |
| Agent copilot | Strong | Strong | Tie |
| Phone support | Limited | Strong | Zoho Desk |
| Helpdesk integrations | Strong | Strong | Tie |
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