SoftwareGlimpse

Gorgias vs Zoho Desk

Compare Gorgias and Zoho Desk on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20264 evidence sources2 screenshotsHow we compare
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Gorgias logo

Gorgias

7.7/10

Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).

Best for

  • • Shopify and DTC brands needing order-aware support in one inbox
  • • Ecommerce teams where ticket+AI pricing beats per-agent seat math
  • • Support leaders who want refund/edit-order workflows native to storefronts

Starting from $40.00/user/mo

No free plan

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VS

Our verdict

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Gorgias is better for

  • ✓ Ecommerce helpdesk
  • ✓ AI features
  • ✓ Integrations

Zoho Desk is better for

  • ✓ Free plan
  • ✓ Knowledge base

Tie

  • • Ticketing depth
  • • Live chat
  • • Omnichannel inbox

Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox

Choose Zoho Desk if: Budget-conscious teams wanting helpdesk with $7 Express floor

See detailed comparison ↓
Zoho Desk logo

Zoho Desk

7.8/10

Budget helpdesk in the Zoho suite — free 3 agents; Express $7, Standard $14, Professional $23, Enterprise $40 agent/mo annual.

Best for

  • • Budget-conscious teams wanting helpdesk with $7 Express floor
  • • Existing Zoho CRM/One customers
  • • SMB teams needing free 3-agent entry

Starting from $0.00/user/mo

Free plan available

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Comparison scorecard

Criterion-by-criterion results for Gorgias and Zoho Desk. Numeric bars appear only when both products have approved scores.

  • Starting pricing

    Published floor price and what that floor actually includes.

    Depends

    Gorgias researched starting price from $40/mo; Zoho Desk researched starting price from $0/mo; a free plan is researched. Better value depends on plan rungs and add-ons.

    GorgiasDepends
    Zoho DeskDepends

  • Free plan

    Whether a usable free plan is published, and what it gates.

    Zoho Desk

    Gorgias does not research a free plan; Zoho Desk researches a free plan.

    GorgiasWeaker
    Zoho DeskStronger

  • Agent / licence minimum

    Per-agent floors, conversation/ticket caps, and small-team billing traps.

    Depends

    Check agent minimum for Gorgias and Zoho Desk on current vendor packaging.

    GorgiasDepends
    Zoho DeskDepends

  • Ticketing depth

    Queues, macros, assignment, and ticket workflow depth.

    Tie

    Gorgias and Zoho Desk have the same researched availability on ticketing (Gorgias: supported; Zoho Desk: supported); macros automation (Gorgias: supported; Zoho Desk: supported).

    GorgiasTie
    Zoho DeskTie

  • Live chat

    Website/in-app messenger, routing, and canned replies.

    Tie

    Gorgias and Zoho Desk have the same researched availability on live chat (Gorgias: supported; Zoho Desk: supported); shared inbox (Gorgias: supported; Zoho Desk: supported).

    GorgiasTie
    Zoho DeskTie

  • Knowledge base

    Help center, Docs, and customer self-service portals.

    Zoho Desk

    Stronger self service portal availability

    GorgiasWeaker
    Zoho DeskStronger

  • Omnichannel inbox

    Email, chat, social, and messaging in one agent workspace.

    Tie

    Gorgias and Zoho Desk have the same researched availability on omnichannel inbox (Gorgias: supported; Zoho Desk: supported); shared inbox (Gorgias: supported; Zoho Desk: supported).

    Gorgias7/10
    Zoho Desk7/10

  • SLA & routing

    SLA policies, skills-based routing, and escalation rules.

    Tie

    Gorgias and Zoho Desk have the same researched availability on sla routing (Gorgias: supported; Zoho Desk: supported); ticketing (Gorgias: supported; Zoho Desk: supported).

    GorgiasTie
    Zoho DeskTie

  • Ecommerce helpdesk

    Order, refund, and storefront context in the agent inbox.

    Gorgias

    Stronger ecommerce helpdesk availability

    GorgiasStronger
    Zoho DeskWeaker

  • AI features

    Useful AI for the primary job — not marketing fluff.

    Gorgias

    Gorgias leads on ai features (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Gorgias8/10
    Zoho Desk7/10

  • Integrations

    Important third-party integrations.

    Gorgias

    Gorgias leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Gorgias9/10
    Zoho Desk8/10

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.