SoftwareGlimpse

Freshcaller vs Microsoft Teams

Compare Freshcaller and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources9 screenshotsHow we compare

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Freshcaller

7/10

Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.

Best for

• Support teams already standardising on Freshworks (Freshdesk / Freshsales)
• Teams that want to start voice support free and pay only for minutes
• Inbound-heavy operations that need wait queues, transfers and SLA monitoring

Starting from $15.00/user/mo

Free plan available

Visit Freshcaller

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Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Freshcaller is better for

✓ Number / country coverage
✓ Power dialer
✓ Routing & IVR
✓ Analytics

Microsoft Teams is better for

✓ CRM / CTI integrations
✓ AI features

Tie

• WhatsApp Business

Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

See detailed comparison ↓

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

Freshcaller vs Microsoft Teams at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Freshcaller
Microsoft Teams
User / licence minimumDepends
Freshcaller
Microsoft Teams
Number / country coverageFreshcaller
Freshcaller
Microsoft Teams
Power dialerFreshcaller
Freshcaller
Microsoft Teams
WhatsApp BusinessTie
Freshcaller
Microsoft Teams

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Freshcaller
Best for number / country coverage
Stronger cloud phone availability
→ Freshcaller
Best for power dialer
Freshcaller leads on power dialer (4/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Freshcaller
Best for routing & ivr
Freshcaller leads on routing (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (7/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Microsoft Teams
Best for ai features
Microsoft Teams leads on ai features (4/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Freshcaller
Freshcaller researched starting price from $15/mo; a free plan is researched; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft Teams
Freshcaller researched starting price from $15/mo; a free plan is researched; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
Tie
Freshcaller
Freshcaller and Microsoft Teams have the same researched availability on whatsapp business (Freshcaller: not-supported; Microsoft Teams: not-supported).
Microsoft Teams
Freshcaller and Microsoft Teams have the same researched availability on whatsapp business (Freshcaller: not-supported; Microsoft Teams: not-supported).
Power dialer
Freshcaller wins
Freshcaller
Freshcaller leads on power dialer (4/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Freshcaller on this criterion
Routing & IVR
Freshcaller wins
Freshcaller
Freshcaller leads on routing (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Freshcaller on this criterion
CRM / CTI integrations
Microsoft Teams wins
Freshcaller
Trails Microsoft Teams on this criterion
Microsoft Teams
Microsoft Teams leads on crm integrations (7/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Freshcaller if

Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Teams that want to start voice support free and pay only for minutes
Inbound-heavy operations that need wait queues, transfers and SLA monitoring

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Freshcaller and Microsoft Teams?

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Independent criterion outcomes
No invented scores or prices
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