Freshcaller vs Microsoft Teams
Compare Freshcaller and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshcaller is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
- ✓ Analytics
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ AI features
Tie
- • WhatsApp Business
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Evidence & transparency
Sources and research process behind this comparison.
Sources
7
Criteria
9
Screenshots
9
Sources consulted
| Title | Product | Type |
|---|---|---|
| Freshcaller — Official Site | Freshcaller | official-product-page |
| Freshcaller Pricing | Freshcaller | official-pricing-page |
| Freshcaller Features | Freshcaller | official-product-page |
| Microsoft Teams — Official Site | Microsoft Teams | official-product-page |
| Microsoft Teams Pricing | Microsoft Teams | official-pricing-page |
| Microsoft Teams Phone | Microsoft Teams | official-product-page |
| Compare Microsoft Teams options | Microsoft Teams | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.