Freshcaller vs Microsoft Teams
Compare Freshcaller and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshcaller is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
- ✓ Analytics
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ AI features
Tie
- • WhatsApp Business
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Freshcaller vs Microsoft Teams pricing
Freshcaller researched starting price from $15/mo; a free plan is researched. Microsoft Teams researched starting price from $0/mo; a free plan is researched. Affiliate economics excluded.
Freshcaller
From $15.00/user/mo
Microsoft Teams
From $0.00/user/mo
Freshcaller
Starting from $15.00/user/mo
Free trial available
- Free$0.00/user/mo
- $0/agent/month plus pay-per-minute call charges. Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics and conversion properties.
- agent price monthly: 0
- pay per minute: true
- GrowthPopular$15.00/user/mo
- $15/agent/month billed annually plus per-minute charges. 2,000 included incoming minutes/month, number porting, wait queues, voicemail, warm/cold transfer, call recording; $2 day passes.
- included incoming minutes monthly: 2000
- day pass price: 2
- Pro$39.00/user/mo
- $39/agent/month billed annually. 3,000 included incoming minutes/month, holiday routing, call-centre agent statuses, routing automation, call conferencing, smart escalations; $7 day passes.
- included incoming minutes monthly: 3000
- day pass price: 7
- Enterprise$69.00/user/mo
- $69/agent/month billed annually. 5,000 included incoming minutes/month, speech-enabled IVR, abandoned-call metrics, service-level monitoring; $12 day passes.
- included incoming minutes monthly: 5000
- day pass price: 12
Microsoft Teams
Starting from $0.00/user/mo
Free trial available
- Microsoft Teams Free$0.00/user/mo
- $0 — free Teams chat and meetings tier. Not full enterprise M365 governance; telephony requires Teams Phone + PSTN on top of an eligible licence.
- Teams Phone Standard$10.00/user/mo
- ~$10/user/month annual telephony add-on. Requires a separate eligible Teams/Microsoft 365 licence — not a standalone cloud-phone product.
- Teams Calling Plan$17.00/user/mo
- PSTN Calling Plan research floor ~$17/user/month — one of several PSTN options (PAYG ~$13, Domestic+International ~$34). Confirm live Microsoft price lists.
- Microsoft 365 EnterpriseCustom
- Most enterprise Teams deployments are licensed via Microsoft 365 Business/Enterprise SKUs rather than standalone Teams. Contact Microsoft or a partner for bundle pricing.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshcaller
$225.00/mo
Microsoft Teams
$0.00/mo
+$225.00/mo — Freshcaller costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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