SoftwareGlimpse

Five9 vs Microsoft Teams

Compare Five9 and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources9 screenshotsHow we compare

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Five9

8.2/10

Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.

Best for

• Mid-market and enterprise contact centres that need blended dialer strength
• Teams comfortable with concurrent-seat economics and 50+ seat minimums
• Buyers who want CRM/UC adapter choice inside CCaaS

Starting from $119.00/user/mo

No free plan

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Five9 is better for

✓ Number / country coverage
✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR

Microsoft Teams is better for

✓ CRM / CTI integrations

Tie

• AI features

Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

See detailed comparison ↓

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

Five9 vs Microsoft Teams at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Five9
Microsoft Teams
User / licence minimumDepends
Five9
Microsoft Teams
Number / country coverageFive9
Five9
Microsoft Teams
Power dialerFive9
Five9
Microsoft Teams
WhatsApp BusinessFive9
Five9
Microsoft Teams

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Five9
Best for number / country coverage
Stronger cloud phone availability
→ Five9
Best for power dialer
Five9 leads on power dialer (9/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Five9
Best for whatsapp business
Stronger whatsapp business availability
→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Five9
Five9 researched starting price from $119/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft Teams
Five9 researched starting price from $119/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
Five9 wins
Five9
Stronger whatsapp business availability
Microsoft Teams
Trails Five9 on this criterion
Power dialer
Five9 wins
Five9
Five9 leads on power dialer (9/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Five9 on this criterion
Routing & IVR
Five9 wins
Five9
Five9 leads on routing (9/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Five9 on this criterion
CRM / CTI integrations
Microsoft Teams wins
Five9
Trails Microsoft Teams on this criterion
Microsoft Teams
Microsoft Teams leads on crm integrations (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Five9 if

Mid-market and enterprise contact centres that need blended dialer strength
Teams comfortable with concurrent-seat economics and 50+ seat minimums
Buyers who want CRM/UC adapter choice inside CCaaS

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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