Five9 vs Microsoft Teams
Compare Five9 and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
Tie
- • AI features
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Five9 and Microsoft Teams. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Five9 researched starting price from $119/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Five9DependsMicrosoft TeamsDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Five9 and Microsoft Teams on current vendor packaging — not inferred beyond researched pricing notes.
Five9DependsMicrosoft TeamsDepends - Five9
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
Five9StrongerMicrosoft TeamsWeaker - Five9
Power dialer
Power or parallel dialing for outbound teams.
Five9 leads on power dialer (9/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9StrongerMicrosoft TeamsWeaker - Five9
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
Five9StrongerMicrosoft TeamsWeaker - Microsoft Teams
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Microsoft Teams leads on crm integrations (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9WeakerMicrosoft TeamsStronger - Five9
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Five9 leads on routing (9/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five9StrongerMicrosoft TeamsWeaker - Five9
Analytics
Campaign, conversation, or workforce reporting depth.
Five9 leads on analytics (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five98/10Microsoft Teams6/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Five9 and Microsoft Teams are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Five98/10Microsoft Teams8/10
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