Five9 vs Microsoft Teams
Compare Five9 and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
Tie
- • AI features
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Five9 and Microsoft Teams.
Voice
| Feature | Five9 | Microsoft Teams | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Moderate | Five9 |
| Call routing & IVR | Strong | Moderate | Five9 |
| Call recording | Strong | Moderate | Five9 |
| Power dialer | Strong | Limited | Five9 |
Messaging
| Feature | Five9 | Microsoft Teams | Winner |
|---|---|---|---|
| SMS messaging | Strong | Moderate | Five9 |
| WhatsApp Business | Moderate | Limited | Five9 |
| Shared inbox | Strong | Moderate | Five9 |
| Team messaging | Limited | Strong | Microsoft Teams |
| Unified multichannel inbox | Strong | Moderate | Five9 |
| Video meetings | Moderate | Strong | Microsoft Teams |
Platform
| Feature | Five9 | Microsoft Teams | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Five9 |
| Analytics & reporting | Strong | Moderate | Five9 |
| AI assistance | Strong | Moderate | Five9 |
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