Dynamics 365 vs Freshsales
Compare Dynamics 365 and Freshsales on features, pricing, and buyer fit using the same researched criteria.
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dynamics 365 and Freshsales. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Dynamics 365 is better for
- ✓ Email capabilities
- ✓ Customization
- ✓ Integrations
- ✓ Scalability
Freshsales is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Administration
Tie
- • Reporting
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Choose Freshsales if: Growth plan pricing and AI-assisted CRM fit SMB sales
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Best for
- • Growth plan pricing and AI-assisted CRM fit SMB sales
- • Pro/Enterprise add scoring, sequences, territories, forecasting, sandbox
- • Sales CRM with phone/email/chat engagement
Starting from $9.00/user/mo
No free plan
Dynamics 365 vs Freshsales pricing
Researched list starting prices: Dynamics 365 from $65/user/mo; Freshsales from $9/user/mo. Confirm live vendor pricing before buying.
Dynamics 365
From $65.00/user/mo
Freshsales
From $9.00/user/mo
Dynamics 365
Starting from $65.00/user/mo
Free trial available
- Sales Professional$65.00/user/mo
- Sales EnterprisePopular$105.00/user/mo
- Sales Premium$150.00/user/mo
- Microsoft Relationship SalesCustom
Freshsales
Starting from $9.00/user/mo
Free trial available
- GrowthPopular$9.00/user/mo
- Pro$39.00/user/mo
- Enterprise$59.00/user/mo
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Dynamics 365 · Sales Professional
$975.00/mo
Freshsales · Growth
$135.00/mo
+$840.00/mo — Dynamics 365 costs more
Verified monthly unit prices · Aug 14, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
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