Dynamics 365 vs Freshsales
Compare Dynamics 365 and Freshsales on features, pricing, and buyer fit using the same researched criteria.
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dynamics 365 and Freshsales. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Dynamics 365 is better for
- ✓ Email capabilities
- ✓ Customization
- ✓ Integrations
- ✓ Scalability
Freshsales is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Administration
Tie
- • Reporting
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Choose Freshsales if: Growth plan pricing and AI-assisted CRM fit SMB sales
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Best for
- • Growth plan pricing and AI-assisted CRM fit SMB sales
- • Pro/Enterprise add scoring, sequences, territories, forecasting, sandbox
- • Sales CRM with phone/email/chat engagement
Starting from $9.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dynamics 365 and Freshsales.
Core CRM
| Feature | Dynamics 365 | Freshsales | Winner |
|---|---|---|---|
| Contact management | Strong | Strong | Tie |
| Lead management | Strong | Strong | Tie |
| Pipeline management | Strong | Strong | Tie |
| Deal management | Strong | Strong | Tie |
Sales engagement
| Feature | Dynamics 365 | Freshsales | Winner |
|---|---|---|---|
| Email sync | Strong | Strong | Tie |
| Email tracking | Moderate | Not evidenced | — |
| Email sequences | Not evidenced | Moderate | — |
| Call functionality | Not evidenced | Strong | — |
| Workflow automation | Strong | Strong | Tie |
| Sales automation | Moderate | Strong | Freshsales |
| Lead scoring | Not evidenced | Moderate | — |
Reporting
| Feature | Dynamics 365 | Freshsales | Winner |
|---|---|---|---|
| Reporting | Strong | Strong | Tie |
| Forecasting | Moderate | Moderate | Tie |
Platform
| Feature | Dynamics 365 | Freshsales | Winner |
|---|---|---|---|
| Integrations | Strong | Strong | Tie |
| Custom fields | Strong | Strong | Tie |
| Custom pipelines | Not evidenced | Strong | — |
| Mobile app | Strong | Strong | Tie |
| AI assistance | Moderate | Strong | Freshsales |
Additional capabilities
| Feature | Dynamics 365 | Freshsales | Winner |
|---|---|---|---|
| Data enrichment | Moderate | Not evidenced | — |
| Territory management | Not evidenced | Moderate | — |
| Audit logs | Not evidenced | Moderate | — |
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