Dynamics 365 vs Freshsales
Compare Dynamics 365 and Freshsales on features, pricing, and buyer fit using the same researched criteria.
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dynamics 365 and Freshsales. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Dynamics 365 is better for
- ✓ Email capabilities
- ✓ Customization
- ✓ Integrations
- ✓ Scalability
Freshsales is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Administration
Tie
- • Reporting
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Choose Freshsales if: Growth plan pricing and AI-assisted CRM fit SMB sales
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Best for
- • Growth plan pricing and AI-assisted CRM fit SMB sales
- • Pro/Enterprise add scoring, sequences, territories, forecasting, sandbox
- • Sales CRM with phone/email/chat engagement
Starting from $9.00/user/mo
No free plan
Evidence & transparency
Sources and research process behind this comparison.
Sources
9
Criteria
10
Screenshots
24
Sources consulted
| Title | Product | Type |
|---|---|---|
| Dynamics 365 Sales | Microsoft Dynamics 365 | Dynamics 365 | official-product-page |
| Dynamics 365 Sales pricing | Dynamics 365 | official-pricing-page |
| Welcome to Dynamics 365 Sales | Microsoft Learn | Dynamics 365 | official-documentation |
| Freshsales Pricing (fixture snapshot) | Freshsales | fixture |
| Freshsales Product (fixture snapshot) | Freshsales | fixture |
| Freshsales Pricing | Freshsales | official-pricing-page |
| Freshsales Sales CRM | Freshsales | official-product-page |
| Freshsales Features | Freshsales | official-product-page |
| Freddy AI | Freshsales | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.