Dialpad vs Grasshopper
Compare Dialpad and Grasshopper on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and Grasshopper. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Grasshopper when Solo operators and tiny teams that primarily need a professional virtual number. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number
Grasshopper
SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).
Best for
- • Solo operators and tiny teams that primarily need a professional virtual number
- • SMBs that want flat account pricing instead of per-seat UCaaS maths
- • Buyers replacing a personal mobile with a branded business line
Starting from $14.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
Dialpad
Strengths in greenPros
- Stronger on power dialer
- Stronger on whatsapp business
- Stronger on crm / cti integrations
- Stronger on routing & ivr
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
Grasshopper
Trade-offs in redCons
- Trails on power dialer
- Trails on whatsapp business
- Trails on crm / cti integrations
Best for
Solo operators and tiny teams that primarily need a professional virtual number
Choose if…
Choose Dialpad if
- Teams that want AI transcription and call summaries included in the cloud phone licence
- SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Choose Grasshopper if
- Solo operators and tiny teams that primarily need a professional virtual number
- SMBs that want flat account pricing instead of per-seat UCaaS maths
- Buyers replacing a personal mobile with a branded business line
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